Reference

Legal terms for your pronet33 account

pronet33 Legal sets out how we handle account access, personal data, cookies and payment records for your use in Indonesia.

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pronet33 Legal terms for your pronet33 account
POLICY HELP ROUTES

Get help with Legal questions

A clear contact path matters when a policy question affects your account or payment record.

Account access Use the account help route when phone verification, identity details or a policy acknowledgement prevents access. Include your account identifier and the screen message you received; never send your password or wallet PIN.
Payment record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the receipt reference through the support path. We use it to locate the transaction record and explain the relevant Legal step.
Data request Ask through the same support area to access, correct or question personal data linked with your account. We may request account details first so a change is connected to the right record.
DATA HANDLING

How your account data is handled

Our Legal process separates account access from ordinary browsing so we can respond to a specific request without exposing unrelated records.

Account details

We use the details you submit during account creation to connect phone verification, policy acknowledgements and account requests. Check your spelling before submission because matching details can affect access decisions.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account record. We use that connection to answer status and ownership questions.

Cookies

Required cookies support sign-in continuity and the move from account access to the lobby. Optional browser controls can remove stored choices, but a new session may ask you to confirm them again.

Account security

Keep your phone, password and wallet credentials private. We do not ask you to place a password or wallet PIN in a support message when checking a Legal or payment issue.

Record retention

We retain account, verification and transaction records for the period needed for the stated service, dispute handling and applicable Legal duties. The exact record can depend on the request and local law.

Change requests

To correct information, ask about stored data or question a policy decision, contact us through the account help route. State the requested change clearly and provide a matching account reference.

Legal answers before you open

These Legal answers cover the account questions we expect you to ask before using pronet33 in Indonesia. Read the access wording first, then use the support route if your circumstances or payment record need a closer explanation.

Our Legal terms cover account creation, phone verification, regional access, personal data, cookies, payment records, policy acknowledgements and contact requests. They apply alongside conditions shown by your bank or wallet provider, including DANA, OVO, GoPay and QRIS.

Access or eligibility depends on local law. The registration and account screens show the wording that applies to your location. If phone verification or another account step remains pending, use the support route rather than opening another account.

Phone verification helps connect the person opening an account with the submitted account details and reduces mistaken access. We may ask you to complete it before account access. Keep the number available and do not share verification codes with anyone.

We connect a payment reference with the related account record so we can check ownership, status or a disputed entry. This may involve DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Do not send wallet PINs.

Yes. Send a clear correction request through the account help route and identify the account record concerned. We may ask for matching details before changing anything. The handling of a request can depend on the applicable Legal requirements and local law.

Required cookies help maintain a sign-in session and remember policy choices between account steps. Browser controls can remove or block cookies, but that may interrupt verification or ask you to confirm the same Legal notice again.

Use the support path shown inside your account and explain the dispute in one message. Add the relevant date, account reference and payment receipt number when applicable. We will identify the policy section involved and tell you what further detail is needed.

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